We all make mistakes but we expect to be able to resolve issues like adults. We will always treat you with respect and when dealing with a complaint, we make an allowance for the fact that you may be ill or upset but both Patients and staff in the practice have a right to be treated politely and with respect.
Violent, aggressive, abusive or intimidating behaviour towards patients or staff is completely unacceptable and will not be tolerated under any circumstances.
Any behaviour threatening the safety of patients or staff will lead to:
- removal from the building and an immediate report to the police
- immediate removal from the practice list
- information about you being passed to other healthcare providers