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WE ARE OPEN and offering patients an initial telephone triage appointment service.
Whilst we appreciate all people are doing what they can to help the NHS during this time, it’s vital those with non-coronavirus health concerns still seek help as they would have before the outbreak.
The NHS is here for you, so don’t ignore the warning signs. You are not being a burden, you are looking after yourself and our NHS by doing so.
If you notice deterioration in your health or someone in your household;
- call us in normal hours (Monday to Friday, 8am-6pm) on 01463 712233
- call 111 out of hours
- or in an emergency dial 999
Don’t delay in getting potential cancer signs and symptoms checked during COVID-19. Please see http://www.getcheckedearly.org for further information.
Remember your community pharmacy is also open and you can also contact them for advice or with concerns.
- If you are concerned about a potential sign or symptom of cancer contact us to get checked.
- We are continuing to provide all immunisations for babies and children. Please phone us to arrange an appointment for this. If you have an appointment booked and are showing symptoms of COVID-19 please call us to reschedule.
- If you have a regular appointment for a chronic condition such as asthma or diabetes you should contact us for advice.
- If your hospital appointment has not been cancelled you should still attend.
For further information visit www.nhsinform.scot
COVID-19 patients and those displaying symptoms are treated separately. See below.
PLEASE DO NOT come to the practice; during COVID we are offering patients an initial telephone triage appointment service.
When you phone the practice to make an appointment our receptionist will ask you to describe your symptoms for sharing with a clinician who will then call you back. The clinician speaking to you will work with you to decide what the next step in your health management should be, that may include an appointment at the practice or an online Near Me appointment.
There is now a dedicated Coronavirus service. For mild symptoms please visit NHS Inform. If you need to discuss potential symptoms such as a new continuous cough and/or a fever/high temperature and/or loss or change to your sense of smell or taste please contact the Coronavirus triage service via NHS24 by dialling 111.
IMPORTANT ADVICE for patients with significant underlying illnesses: HIGH RISK PATIENTS
If you are a person with an underlying disease or health condition and you catch the virus you are more likely to be at risk of serious illness than others. The safest course of action is for you to stay at home at all times and avoid all face-to-face contact for at least twelve weeks. Please see the patient letter for advice and guidance on staying SAFE.
The situation regarding Coronavirus is constantly evolving and we thank you for your patience as our team make necessary changes to cope with the increased demand on our services.
Get the latest updates on coronavirus at www.nhsinform.scot/coronavirus
SMS Service - are you registered?
During the Covid-19 pandemic the practice has realised the value of the ability to communicate quickly and effectively with our entire patient population by SMS. From June 2020 we plan to make SMS our default means of communication. Please ensure we have your correct mobile number on record by emailing it to us at email@example.com, please remember to include your full name and date of birth in your email. For more detail on how we plan to use SMS and what you need to do, please see our SMS Service page.
Online prescription services
If you cannot access online prescription services please email your request to High-UHB.GP56006firstname.lastname@example.org
Self care communications toolkit – using NHS inform during COVID-19
This toolkit is intended to help you to care for yourself at home when you have concerns other than COVID19 – common symptoms, minor ailments, dental health and concerns due to screening programmes being temporarily paused.
Joint or muscular pain?
Mental Health Self-Help Resources
Highland Foodbank Opening Times
Please see below a list of opening times for Foodbanks in Inverness & Nairn:
Glebe Street Foodbank
Mon to Fri: 12:00-14:00
Tue, Wed, Fri: 12:00-14:00
We make sufficient immunisation appointments available for the babies that are due to have their vaccinations that month; if they don't book then we release them for normal nurse appointments. Please help us by booking your appointments early; we cannot add appointments in easily and we want your baby to be protected.
If you don't know what vaccinations are available, or when they are due, then the NHS inform website has all of the information that you need:
We are a Park Run Practice!!
Our participation in Park Run is temporarily suspended during COVID
You may have seen Dr Rennie in the P&J - we are one of the first practices to embrace Park Run as a means to improve the health, mental well-being and life of our staff and patients!!!
Cairn medical practice is partnering with our fantastic local Park Run as part of a UK wide RCGP initiative. By partnering we aim to improve the health and well-being of practice staff, improve the health and well-being of patients (reducing the need for lifelong medication), help develop a local community and environment centered around wellness generation, and support the UK-wide movement to scale up social prescribing activities
So…want to improve your fitness, make new friends, cope with health problems, learn new skills or simply be outside with others?
If so, Park Run could be the answer! It's free with 5k events for all ages from 4+, every Saturday morning, in Bught or Whin park. THIS ISN’T A RACE! walk, run, jog, volunteer or just watch.
It’s very friendly and you can come dressed wearing whatever you like – you don’t need to look sporty or be athletic to do this.
Everyone is welcome, whatever your level of activity, your underlying health conditions or if you have any disabilities.
Find out more:
Confidentiality - Children Aged 12+
Often we are asked by parents to discuss the medical affairs of their children. Whilst, to a parent, this may seem a perfectly reasonable request, the law in Scotland sees things differently. In Scotland, a child is assumed to have capacity (mental and legal) once they pass 12 years of age. From that point on, with regard to disclosing information to others, the law requires that they be treated as an adult. Therefore, we cannot discuss the medical affairs of children age 12+ unless we have the consent of the child. this differs from the law in England, where a child is treated as such until they are age 16+.
More information can be found on the website of the Medical Defence Union, Here and in a brochure which can be downloaded here: Confidentiality Toolkit
Register to receive SMS alerts!
Cairn Medical Practice is pleased to announce that the new patient SMS alert service is now live. This means patients who have registered their mobile phone number with the practice will receive appointment reminders. Please note this is an opt-out service. This is because Cairn Medical Practice does not use patient SMS communication for any commercial or private gain but rather for individual healthcare benefits. The data opt-out option allows patients to opt-out of receiving SMS appointment reminders and alerts. If you would like to register for our SMS service please complete our consent form.
Did you know?
Anticipating Your Care Needs
If you suffer from an on-going condition that may result in a crisis of either a health or social care nature, then you can leave instructions about your wishes for treatment at a time when you might not be able to tell the medical staff yourself. The instruction is called an Anticipatory Care Patient Alert, or ACPA. They are particularly beneficial for patients in care homes, patients with conditions such as Cancer, early stages of dementia or any other condition that is likely to result in a crisis or emergency admission. This information is shared with the NHS Out of Hours Service and NHS 24, so that the whole system is aware of your wishes.
If you would like to discuss an ACPA, please ask your doctor at your next appointment.
Each year, over 25,000 people in Europe die from infections that are resistant to antibiotics. We need to use antibiotics wisely and educate the population that they won't cure things like a cold or normal sore throat. Just as important, we need to ensure that people finish a course of antibiotics and don't stop taking the tablets because they feel better.
If you want to learn more about antibiotic resistance, and the consequences of it, watch this YOUTUBE video.
Cairn is a busy, urban practice located a 10 minute walk from Inverness City centre. We have approximately 9800 patients, serviced by 10 doctors, 3 Practitioners, 3 nurses and 2 Healthcare Assistants.
Our building is on two floors with no lift access. The building is accessible at ground floor level for wheelchair users and patients with other disabilities. For patients who cannot use the stairs, we can make arrangements for you to be seen in a ground floor consulting room. Please let us know when booking your appointment if you need to be seen downstairs.
Cairn is a training practice; we participate in the education of doctors and other healthcare staff at all levels, from university students to qualified doctors who are specialising as GPs. Occasionally, there may be a student or a trainee GP present during consultations. If you are not happy for them to be there then please tell us - you will not offend anyone.
(Site updated 26/05/2020)