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Complaints, Comments and Praise

GP of the Year Awards

We always hear about the things that we get wrong but if you have had great service from your GP then why not vote for them in the GP of the Year Awards?

More details are here:

GP of the Year-Details

Nominations must be received by 5pm on 15th Dec 2017. You can pick up an application form from Reception, or download one here:
Forms should be posted, or sent by email, to:


Awards Team

RCGP Scotland,

25 Queen Street,


EH2 1JX.                     Email


If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – as this will enable us to establish what happened more easily.

If it is not possible to do this, please let us have details of your complaint:

  • within 6 months of the incident that caused the problem or
  • within 6 months of discovering that you have a problem, provided this is within 12 months of the incident

You will receive an acknowledgement and a reply. For more information and a form to record your concern, please pick up a leaflet from the reception area or ask at the desk.

Complaint Form

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