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Welcome to Cairn Medical Practice!
HCA Rena off sick
Our HCA, Rena, will not be working this week due to illness. (15 - 19th August 2016
Change to Morning Telephone Service
Starting on Monday 29th August, for routine matters, such as making an appointment, our telephone service will commence from 08:30 rather than 08:00. We will still be able to take emergency calls and appointment cancellations.
Appointments will start from 08:30 as normal and our Admin office will be manned from 09:30 for all other enquiries.
This change is for a trial period, to allow us time to hold a staff briefing in an attempt to improve the servive that we give to our patients.
Temporary Changes to Opening Hours
Tue 15th August 2016
There will not be an Extended Hours Surgery on Tue 16th August and the Practice will close at 6pm to facilitate GP training.
Inverness-Wide Closure - 14th Sep 2016
All GP practices in Inverness will be closed from 12:30 on Wednesday 14th September; the closure is to permit training of clinicians and staff.
An emergency service will be available through NHS 24, available by dialling 111 from any UK landline or UK mobile phone.
Changes to Cervical Screening
From 6 Jun 2016, the ages for recall for screening have changed.
- The minimum age rang for screening will be raised from 20 to 25.
- The maximum age is extended from 60 to 64 and 364 days.
The frequency of routine cervical screening will continue to be every three years for women aged 25 to 50, but will change to be every 5 years for women aged over 50
The week of 13th to 19th June is Cervical Screening Awareness Week. Click Here for details
Fees and Charges
With effect from 1st April 2016, we have a revised scale of fees and charges.
For full details, please see our Fees and Charges page.
For certain items, we will ask for payment in advance, at the time of booking.
We can accept payment by Cash, Cheque and most credit/debit cards (not AMEX)
SMS Appointment Reminders
We now offer confirmation and reminders of appointments by SMS. Please complete a consent form to activate this service. For more information, see our SMS Page
Each year, over 25,000 people in Europe die from infections that are resistant to antibiotics. We need to use antibiotics wisely and educate the population that they won't cure things like a cold or normal sore throat. Just as important, we need to ensure that people finish a course of antibiotics and don't stop taking the tablets because they feel better.
If you want to learn more about antibiotic resistance, and the consequences of it, watch this YOUTUBE video.
Did you know?........
Anticipating Your Care Needs.
If you suffer from an on-going condition that may result in a crisis of either a health or social care nature, then you can leave instructions about your wishes for treatment at a time when you might not be able to tell the medical staff yourself. The instruction is called an Anticipatory Care Patient Alert, or ACPA. They are particularly beneficial for patients in care homes, patients with conditions such as Cancer, early stages of dementia or any other condition that is likely to result in a crisis or emergency admission. This information is shared with the NHS Out of Hours Service and NHS 24, so that the whole system is aware of your wishes.
If you would like to discuss an ACPA, please ask your doctor at your next appointment.
Attendance at Appointments
Between 1 Jan 2015 and 3 Dec 2015, out of 61,500 appointments booked, we lost 3200 appointments because patients did not arrive. Each week, that equates to approximately 2 doctor days. If you cannot make it to your pre-booked appointment then please let us know. In that way, we can give the time to another patient.
At Cairn, we have a policy for dealing with persistent non-attendance and that policy could result in a patient being removed from our list and having to find another doctor. We are starting to be more stringent in the implementation of that policy. Full details are here: DNA Policy
Cairn is a busy, urban practice located a 10 minute walk from Inverness City centre. We have approximately 9600 patients, serviced by 11 doctors, 3 nurses and 2 Healthcare Assistants.
Our building is on two floors with no lift access. The building is accessible at ground floor level for wheelchair users and patients with other disabilities. For patients who cannot use the stairs, we can make arrangements for you to be seen in a ground floor consulting room. Please let us know when booking your appointment if you need to be seen downstairs
Cairn is a training practice; we participate in the education of doctors and other healthcare staff at all levels, from university students to qualified doctors who are specialising as GPs. Occasionally, there may be a student or a trainee GP present during consultations. If you are not happy for them to be there then please tell us - you will not offend anyone!
(Site updated 15/08/2016)